Integration Services Support Specialist

About the role

The Integration Services Support Specialist is responsible for applying Managed File Transfer (MFT) best practices with the IBM Sterling B2B Integrator/File Gateway software platform. Integration Services Support Specialists are expected to provide Level 1 support throughout all aspects of the platform’s lifecycle.

What you'll do

• Monitor MFT feeds to ensure the successful transmission and delivery of all files
• Monitor system alerts for database connectivity, CPU, Memory, and disk space issues
• Respond to all MFT Incidents and Requests timely and efficiently
• Resolve all issues following documented SOP’s including feed/code changes
• Participate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to our toolkit

What you need

• 2–5 yrs of experience
• SQL
• SQL Server
• SOP writing
• Any graduate

Good to have

• Splunk