IND Analyst I
AON·Bengaluru (hybrid)
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On AON's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
Read from the company's own careers page; you apply on their site.
How well do you fit this job?
Upload your resume to see each requirement checked against your profile, in under a minute.
Hard to read?
About the role
Contact Center Speech Analytics work is focused on analysis of contact center customer interactions to improve and enhance customer experience including: Analyzing customer call data using speech analytics tools and spot trends/patterns to identify cost drivers and key performance indicators Delivering actionable insights to develop customer service strategies for improved performance in acquiring, retaining, and servicing customers
What you'll do
- Analyzing customer call data using speech analytics tools and spot trends/patterns to identify cost drivers and key performance indicators
- Delivering actionable insights to develop customer service strategies for improved performance in acquiring, retaining, and servicing customers
- Developing and maintaining data trend reports/dashboards to understand call trends, customer satisfaction, and call center agents’ performance
What you need
- 3–6 years in data & business analytics
- Dashboarding
- Any graduate
What you get
Similar jobs
Decision Analytics Associate Consultant
ZS Associates·Remote
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On ZS Associates's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
- Can I apply
- Open to any education · 4–7 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On CGI's own site
Early: posted 2 h ago on their own site
Data Analyst - Associate
PricewaterhouseCoopers Service Delivery Center (Bangalore)·Bengaluru
- Can I apply
- Needs MBA or BCA or MCA · 3–5 yrs
- Pay
- Pay not stated · Night shift
- Source
- From the company's careers page · today
- How to apply
- On PricewaterhouseCoopers Service Delivery Center (Bangalore)'s site (Workday): account needed, ~10–15 min
Early: posted 5 h ago on their own site