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Interaction Designer

Observe.AI·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Interaction Designer at Observe.AI. Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the….

What you'll do

  • Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the…
  • Automate scoring for evaluation forms through configuring speech analytics tools
  • Audit and resolve accuracy issues of voice analytics data to reduce false readings
  • Provide thought leadership and help refresh speech analytic configurations
  • Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them

What you need

  • Business analysis
  • Customer success
  • Any graduate

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