Intern - Intake Engagement Operations, CoE

About the role

The Intern – Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. The Intern oversees the Arete911 and Arete Contracts inboxes, facilitates scoping calls, and manages project intake and activation.

What you'll do

• Manages scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverage
• Manages the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiation
• Manages the creation and activation of projects in Kantata to ensure correct tracking, reporting, and resource allocation
• Monitors auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrity
• May perform other duties as assigned by management

What you need

• MS Office
• Reporting
• Incident response
• Coordination
• Any graduate

Good to have

• CRM