International Customer Support Executive – Hyderabad

Gratitude·Hyderabad

₹7 L a yearJunior levelFull-time

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About the role

The role involves resolving customer queries, providing technical assistance, troubleshooting software-related issues, and identifying opportunities for cross-selling and upselling.Key ResponsibilitiesHandle inbound and outbound customer interactions through voice and chat channels.Resolve customer queries related to subscriptions, billing, payments, cancellations, refunds, and account management.Ensure First Call Resolution (FCR) while maintaining high customer satisfaction.Troubleshoot account…

What you need

Customer service
CRM
Voice process
Customer handling
Cross-selling
iOS
Any graduate

Good to have

Android

What you get

₹7 L a year

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