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International US Process Associate

Gratitude·Mumbai

Up to ₹7 L a year1–3 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Responsibilities:- Manage inbound customer calls efficiently throughout the telecom activation process- Communicate effectively with customers, field technicians, and internal business teams- Understand customer concerns through active listening and effective questioning- Provide timely solutions and aim for first call resolution- Handle customer complaints and escalations professionally with appropriate follow-up- Identify vulnerable customers and take suitable action or escalate as required-…

What you need

  • 1–3 yrs of experience
  • Customer service
  • Telecom
  • Problem solving
  • Any graduate

Good to have

  • Data entry
  • Voice process

What you get

  • Up to ₹7 L a year

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