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Investigation SME, Flex Investigations and Offboarding

Amazon·Hyderabad

Pay not stated2–5 yrsFull-time

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About the role

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for an Investigation Liaison to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.

What you'll do

  • Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
  • Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
  • Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
  • Maintain detailed documentation of case findings and partner communications for legal and compliance purposes

What you need

  • 2–5 yrs of experience
  • Arbitration
  • Communication
  • B.Tech or B.E.

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