Investigation Specialist (QA), Relay Product Excellence

About the role

In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

What you'll do

• Meet productivity, quality and other hygiene metrics/ goals
• Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

What you need

• SOP writing
• SQL
• Any graduate

Good to have

• Root cause analysis
• Six Sigma
• Lean
• Kaizen