IS Specialist (Sales & Order Management)

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you'll do

• Lead enhancements from discovery through deployment and post-release support, connecting business priorities with sound solution design and coordinated partner delivery
• Elicit requirements, analyze current and future business processes, and document user stories, acceptance criteria and non-functional requirements
• Conduct fit-gap analysis and maintain traceability from business needs through testing and delivery
• Lead business case analysis and phased product planning. Prioritize major and minor enhancements by business value, risk and dependencies
• Design and review Salesforce solutions, including Service Cloud case workflows, data models, access controls and integrations

What you need

• 10–18 yrs of experience
• Sales
• Salesforce
• LLMs
• CI/CD
• Data modelling
• Prototyping
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Machine learning
• Java
• Python
• SAP
• AWS
• Regression testing