IT AI and Automation Engineer

About the role

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

What you'll do

• AI & Automation Enablement
• Design, build, and maintain AI-driven support workflows using Microsoft Copilot and related platforms
• Develop and manage Copilot Studio agents integrated with ITSM, asset management, IT catalog, and request management systems
• Build Power Automate flows and API-based automations to reduce repetitive Tier 1 and Tier 2 support tasks
• Integrate internal systems via APIs and connectors to enable conversational IT support and self-service experiences

What you need

• 5–9 yrs of experience
• Python
• Power Automate
• REST APIs
• C#
• .NET
• Office 365
• Any graduate

Good to have

• Machine learning
• Azure
• JavaScript
• TypeScript