IT Analyst Applications - File Transfer Administrator

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you'll do

• Administer and support enterprise file transfer platforms, primarily IBM MQ / Managed File Transfer (MFT)
• Respond to and resolve support tickets, ensuring clear communication and adherence to SLAs
• Establish and configure new file transfers, including onboarding new customers and use cases
• Troubleshoot file transfer failures, connectivity issues, and performance problems across existing file transfers
• Proactively engage customers to identify issues, validate connectivity, and improve service reliability

What you need

• Hardware
• Test cases
• Troubleshooting
• Any graduate

Good to have

• Graphic design