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IT Customer Care Executive (Apprenticeship)

Techmates Technologies·Kashipur, Uttarakhand

₹8.2k–₹15k a monthFresherApprenticeship

Listed on the national apprenticeship portal; you apply there.

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About the role

Log, track, and manage customer support requests using ticketing systems. Escalate complex technical issues to senior IT teams while following up on resolution progress. Maintain logs and document common technical solutions for internal reference.

What you'll do

  • Assist clients with basic technical troubleshooting (software, hardware, and network queries) via phone, email, or chat
  • Maintain logs and document common technical solutions for internal reference

What you need

  • Customer service
  • Communication
  • Class 10

What you get

  • ₹8.2k–₹15k a month

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