IT Customer Operations Depot Technician

About the role

The IT Customer Ops Depot Technician is a member of our hardware depot team. They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps. Configuration and distribution of PCs including but not limited to: Onsite laptop provisioning and depot activities.

What you'll do

• Manage physical asset inventory and update system accordingly
• Troubleshoot and resolve hardware, software and connectivity issues discovered during provisioning process
• Coordinate with authorized vendor(s) for PC hardware repair
• Schedule meetings with users to assist with laptop swap process
• Provide IT support related to laptop swaps

What you need

• 1–3 yrs of experience
• Customer service
• MS Office
• Active Directory
• Compensation and benefits
• ServiceNow
• Any graduate