IT End User Support Specialist

About the role

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.

What you'll do

• Provide Tier 2/3 support for hardware, software, and network issues
• Troubleshoot and fix escalated issues quickly to keep things running smoothly
• Set up and maintain laptops, mobile devices, and peripherals
• Support systems like Active Directory, email, and VPN access
• Handle printer troubleshooting and fixes

What you need

• 3–6 yrs of experience
• Active Directory
• Office 365
• TCP/IP
• Windows
• Networking
• Hardware
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• Intune
• Azure
• SOP writing