IT Helpdesk Engineer

About the role

We are seeking a dedicated team player to join our IT department as an IT Helpdesk / Support Engineer. The ideal candidate will have over 2 - 3 years of experience in the IT industry, specializing in IT service support, remote support, and system administration.

What you'll do

• Active Directory & User Management: Manage users, groups, and computers in Active Directory, including creating accounts, resetting passwords, enabling/disabling access
• Email & Communication Configuration: Configure and troubleshoot MS Outlook, MS Teams etc. Security & Patch Management: Maintain application updates

What you need

• 2–3 yrs of experience
• Hardware
• Windows
• Networking
• TCP/IP
• Routing and switching
• Linux
• BCA or B.Sc or B.Tech or B.E.

Good to have

• Active Directory
• Ticketing tools