IT Infrastructure Operations Engineer II

About the role

We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence.

What you'll do

• Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish
• Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures
• Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation
• Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering
• Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation

What you need

• 5–9 yrs of experience
• Troubleshooting
• Hardware
• Networking
• ITIL
• Windows Server
• Linux
• Any graduate

Good to have

• iOS
• Root cause analysis
• Ansible
• Python