IT Infrastructure Process Engineer

About the role

Eurofins IT Infrastructure Services Private Limited Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes.

What you'll do

• Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity)
• Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks
• Collaborate with ITSM tool administrators and developers for BMC Helix configurations with process needs
• Monitor process KPIs, SLAs, and compliance metrics to ensure performance and continuous improvement
• Lead process audits, identify gaps, and implement corrective actions

What you need

• 5–7 yrs of experience
• ITIL
• ServiceNow
• Root cause analysis
• SOP writing
• Any graduate