IT Infrastructure Service Desk Agent

About the role

Are you passionate about IT and eager to grow your career in a dynamic, international environment? As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

What you'll do

• Provide 1st line IT support for end users across Europe
• Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive
• Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements
• Identify and document workarounds and recurring issues

What you need

• 3–6 yrs of experience
• Office 365
• Windows
• Ticketing tools
• ITIL
• Troubleshooting
• Intune
• Any graduate

Good to have

• Active Directory
• Windows Server
• Networking
• Azure