IT Operation Head Telco

About the role

Sole ownership of IT Operations for one of our largest Tier-1 telecom accounts in Europe, US and APAC , spanning Applications (BSS/OSS), Cloud & Infrastructure, Cybersecurity, Observability/AIOps, ITSM,— a 140+ FTE offshore organization. We want a builder-operator — someone who will personally lead the service uplift plan, get the team's capability and culture right, and push automation/AIOps hard enough that it actually changes the numbers.

What you'll do

• Own 24x7 IT operations delivery and SLA/KPI/XLA performance across the full stack; be the escalation point for major incidents and drive proactive
• Lead and execute the service uplift plan where SLAs are under pressure — hands-on, not delegated
• Engage directly with client business and customer-experience teams — not just IT — to understand end-customer impact and shape operations priorities accordingly
• Build, restructure and upskill the delivery organization (140+ FTEs); strengthen the leadership bench and succession pipeline
• Drive AIOps, observability, and automation adoption to modernize operations toward predictive/autonomous operations

What you need

• 18–20 yrs of experience
• Telecom
• Root cause analysis
• Client relationship
• Any graduate