IT Senior Director

About the role

The Client Delivery Manager (CDM) is accountable for day-to-day service delivery, operational governance, SLA/KPI performance, cost efficiency, resource management and continual service improvement across assigned Cloud, Infrastructure and Cybersecurity engagements. The CDM works with the Client Architect to operationalize transformation roadmaps, automation and AIOps improvements without compromising service stability.

What you'll do

• Service Operations & Delivery Control
• Own daily operations across relevant service towers and ensure delivery meets SLAs, KPIs, SLOs, contractual commitments and operating procedures
• Run daily, weekly and monthly operating rhythms, including service reviews, delivery dashboards, action tracking and closure governance
• Maintain operational stability, service quality and business continuity across global, multi-vendor and multi-tower environments
• Incident, Problem, Change & Risk Management

What you need

• 14–25 yrs of experience
• Process improvement
• ITIL
• Root cause analysis
• Problem solving
• Any graduate