IT Service Delivery Leader - Senior

About the role

Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources.

What you'll do

• Contributes to the delivery and support of specific IT services
• Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog
• Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers
• Is familiar with SLA / Operational Level Agreements between other IT Services Provided
• Encourages root cause analysis using the formal problem solving approach for recurring issues

What you need

• 3–5 yrs of experience
• Root cause analysis
• Six Sigma
• ITIL
• ETL
• B.Tech or B.E. or B.Sc or BCA