IT Service Delivery Manager - Demand & Supply

About the role

People make the difference at Datwyler. Together, we create an environment where people can grow and help shape our future.

What you'll do

• Ensure transparency of the demand pipeline and committed capacity; support capacity planning with the infrastructure and application teams
• Report on demand throughput and capacity commitments and derive improvement actions
• Operate change management: intake, risk and impact assessment, CAB facilitation, authorization, post-implementation review
• Own release and transition planning, including conflict and freeze management and go-live readiness across providers
• Ensure change and release processes are implemented and measured in ServiceNow and aligned with architecture and security requirements

What you need

• 8–14 yrs of experience
• ServiceNow
• Performance management
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• ITIL