IT Service Delivery Specialist

About the role

The responsibilities of the position include, but are not limited to, the following: Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities. Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience.

What you'll do

• Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities
• Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience
• Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities
• Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls
• Support compliance, audit, and reporting requirements by collecting and validating data and documentation

What you need

• 3–5 yrs of experience
• Reporting
• Compliance
• Customer service
• ITIL
• Chemistry
• Audit
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• Office 365
• Azure
• ServiceNow