IT Service Desk Analyst - 100% Remote (based in India)

Alphanumeric Systems·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure.

What you'll do

Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Training shift: 8 am to 5 pm EST
Provide timely IT service desk support to contracted clients
Use defined procedures for responding to customer calls