IT Service Desk Coordinator

About the role

You will be a central coordination point within the service desk, helping users stay informed and enabling technical teams to deliver timely, high-quality support.

What you'll do

• Monitor incoming incidents and service requests, ensuring tickets are correctly categorized, prioritized, and assigned
• Provide initial Level 0 support by gathering relevant information and guiding users through basic troubleshooting
• Follow up on open and aging tickets, identify potential service-level risks, and escalate issues when needed
• Keep users, service desk agents, and technical teams informed through clear and timely communication
• Strengthen IT operations by maintaining procedures and knowledge articles, supporting service reporting, and contributing to process improvements

What you need

• 30 yrs of experience
• Active Directory
• Office 365
• Troubleshooting
• Windows
• SAP
• Any graduate

Good to have

• ServiceNow
• JIRA
• Zendesk