IT Service Desk Supporter, GCC

About the role

The Gurugram office of CIP Fund Solutions supports fund management, investment activities and integrated business services across the CIP platform. This office combines local presence with close integration across a global organization. It supports specialist delivery across functions and contributes to scalable, high-quality execution.

What you'll do

• Provide L1/L2 IT support for our global offices while contributing to the global IT support model
• Handle standard user support requests across Microsoft 365, workplace applications, access, devices, onboarding/offboarding and general Service Desk issues
• You work in a hybrid environment, spending three days per week in the office and two days remotely
• IT Support & Service Desk
• Provide L1 and L2 Remote IT support for global tickets

What you need

• 5–9 yrs of experience
• Office 365
• Windows
• Intune
• JIRA
• SOP writing
• Confluence
• Any graduate

Good to have

• ITIL
• Azure