IT Service Desk Technician

About the role

We are looking for a motivated and experienced full-time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for domestic and international remote staff.

What you'll do

• Providing 1st line IT support for incidents and service requests in person or via remote support tools
• Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs
• Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices
• Investigating and implementing ways of reducing calls to the Service Desk
• Providing 1st line Microsoft 365 support

What you need

• Office 365
• SOX
• Data privacy
• MS Office
• Azure
• ISO 27001
• Any graduate

Good to have

• TCP/IP
• Troubleshooting
• Firewalls
• iOS
• ITIL
• Android