IT Service Engineer

About the role

As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace.

What you'll do

• Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary
• Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues
• Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance
• Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
• Ensure clear and effective communication with users to understand, document, and resolve their IT issues

What you need

• 3–5 yrs of experience
• ITIL
• Troubleshooting
• Active Directory
• Intune
• TCP/IP
• Office 365
• Any graduate

Good to have

• Azure