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IT Service Engineer

GTT·Pune

Pay not stated3–4 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The IT Service Desk Engineer plays a critical role in supporting GTT’s IT infrastructure and ensuring smooth end-user computing operations. This position requires broad technical knowledge across Windows Client/Server and MacBook OS support, networking, operating systems, Active Directory, SIP systems, and enterprise applications.

What you'll do

  • Troubleshooting: Diagnose and resolve complex deployment and configuration issues
  • Incident and Request Management: Answer user calls, emails, and chat messages quickly, Also - log, sort or assign, and prioritize incoming support tickets

What you need

  • 3–4 yrs of experience
  • Customer handling
  • Troubleshooting
  • SOP writing
  • Ticketing tools
  • Intune
  • Active Directory
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • CCNA
  • TCP/IP
  • CCNP
  • Azure

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