IT Support Analyst – Application Operations

About the role

This position is listed on behalf of a partner company, which manages all applications and next steps. In this role, you will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions. You will work closely with developers, software vendors, and internal IT teams to troubleshoot application issues and improve operational stability.

What you'll do

• Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions
• Investigate, reproduce, and troubleshoot application errors in test environments, collaborating with developers, software vendors
• Monitor banking applications and IT systems, optimize existing monitoring processes, and identify opportunities for automation and operational improvements
• Configure and administer banking applications, particularly OpenLease, including system settings, workflows, and user roles according to business requirements
• Provide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination

What you need

• Troubleshooting
• JIRA
• Confluence
• Any graduate

Good to have

• SQL
• Splunk