IT Support Associate II, OpsTech IT -Service Desk

About the role

The OTS Global Service Desk is a virtual extension of field IT teams, providing prompt and professional remote IT assistance to team members, partner organizations, and customers across the global fulfillment organization The team operates with a #BetterTogether and #OneTeam mindset in service of shared organizational goals

What you'll do

• Resolve IT support issues following established policies and procedures
• Follow escalation protocols, troubleshoot/ escalate issues to the right team
• Perform deep dive tasks and produce analytics
• Maintain or create policies, procedures, and processes

What you need

• Open to freshers
• Troubleshooting
• ServiceNow
• Any graduate