IT Support Engineer - APAC

About the role

We are seeking a highly skilled and self-reliant IT Support Engineer to take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services.

What you'll do

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
• Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes
• Ensure device compliance, patching, and security via Microsoft Endpoint Manager
• Automate user lifecycle and improve support processes around onboarding/offboarding
• Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation

What you need

• 5–9 yrs of experience
• Active Directory
• Office 365
• Networking
• Firewalls
• Windows Server
• ITIL
• B.Tech or B.E.

Good to have

• Intune
• Vulnerability assessment
• Azure