IT Support Engineer

About the role

The Level 2 IT Support Engineer is responsible for resolving incidents and fulfilling service requests, ensuring adherence to predefined processes, procedures and guidelines to meet customer needs. This position is an exciting opportunity to work with best of breed technologies in a fast paced, vibrant working environment.

What you'll do

• Utilise the ITSM platform (ServiceNow) to resolve Level 2 incidents and fulfill service requests within SLA
• Install, configure, diagnose, repair, maintain and upgrade IT hardware and supporting applications to ensure optimal performance while managing stakeholder expectations
• Administer and support Windows 11, MS Azure Suite (including Entra, Defender, Autopilot), PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony
• Manage and maintain accurate IT hardware, software and licence data for all assets under their remit
• Manage the hardware asset lifecycle, hardware procurement processes and vendors to ensure assets are available and delivered in a timely manner

What you need

• 10–18 yrs of experience
• Active Directory
• Hardware
• Windows
• VMware
• Office 365
• TCP/IP
• Any graduate

Good to have

• ITIL
• ServiceNow
• Intune
• Azure
• Android
• Telecom

What you get

• ₹5 L–₹7 L a year