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IT Support Engineer I

Amazon·Bengaluru

Pay not stated2–5 yrsFull-time
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About the role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What you'll do

  • Managing local technical projects
  • Maintaining or creating policies, procedures, and processes
  • Identifying root-causes of operational issues and process inefficiencies
  • Supporting global customers remotely

What you need

  • 2–5 yrs of experience
  • Troubleshooting
  • Networking
  • Windows Server
  • TCP/IP
  • Windows
  • Linux
  • Any graduate

Good to have

  • SOP writing

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