IT Support Engineer I

About the role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result.

What you'll do

• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Supporting global customers remotely
• Ensuring infrastructure networking and computing systems remain available during production hours

What you need

• 2–5 yrs of experience
• Troubleshooting
• Networking
• TCP/IP
• Hardware
• SOP writing
• B.Tech or B.E. or B.Sc or BCA