IT Support Engineer I, Ops Tech Solutions Delivery

Amazon·Mumbai

Pay not stated2–5 yrsFull-time

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About the role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result.

What you'll do

Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Supporting global customers remotely

What you need

2–5 yrs of experience
Troubleshooting
Networking
Windows Server
TCP/IP
Windows
Linux
Diploma

Good to have

SOP writing

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