IT Support Engineer L3

About the role

Be the person people across the company trust when something breaks. As an IT Support Engineer, you are the first point of contact for our internal customers, keeping employees productive across Windows 11, macOS, Microsoft 365, and the identity systems behind them. This is a hands-on role on a collaborative team, with real room to grow into identity, endpoint management, automation, and AI-enabled support.

What you'll do

• Resolve incoming tickets for hardware, software, Teams, M365, email, and account issues, owning each one through to resolution
• Triage new cases, set priority, and route or escalate with clear documentation
• Meet or exceed team SLA targets for response and resolution time, and keep ticket status current at all times
• Troubleshoot Windows 11 and macOS issues across devices, applications, networking, and peripherals
• Manage user accounts, group memberships, access requests, and password and MFA resets in Active Directory and Microsoft Entra ID

What you need

• 5–9 yrs of experience
• Active Directory
• Office 365
• Windows
• Troubleshooting
• Ticketing tools
• Hardware
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• PowerShell