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IT Support Engineer

Pramana·Bengaluru

Pay not stated3–4 yrsFull-time
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About the role

IT Support Engineer at Pramana. Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments.

What you'll do

  • Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments
  • Install, configure, and troubleshoot laptops, desktops, and peripherals
  • Handle user onboarding/offboarding, including system setup and access provisioning
  • Troubleshoot basic network issues (LAN/WiFi, VPN connectivity, DNS, DHCP)
  • Provide application support for business and SaaS applications

What you need

  • 3–4 yrs of experience
  • Windows
  • Linux
  • ServiceNow
  • Troubleshooting
  • Hardware
  • IAM
  • Any graduate

Good to have

  • SOP writing
  • EDR

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