IT Support Engineer / Sr. Support Engineer

About the role

IT Support Engineer / Sr. Support Engineer at Spectro Cloud. EU/US time zone.

What you'll do

• Ensure an exceptional employee experience through clear communication and timely response to employee requests
• Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
• Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing
• Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
• Finally, you are open, inclusive, and transparent, because you understand that this engenders trust and respect and ultimately, better products

What you need

• 10–18 yrs of experience
• Intune
• IAM
• JIRA
• Confluence
• Any graduate