IT Support Engineer

About the role

Provides technical and professional advice and services in the development and maintenance of corporate information architecture, infrastructures and systems to enable the achievement of strategic business goals and objectives. Individuals draw upon knowledge of the standards regulatory requirements (including ISO, FDA and other governing bodies) and guidelines established by information technology professional associations and societies.

What you'll do

• Work/responsibilities regularly span multiple job families within this job group
• Responsible for providing Level 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions
• Ask appropriate questions and use your knowledge to resolve the associate’s ServiceDesk tickets
• Work in the global team to resolve issues as they arise and escalate issues as needed
• Play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service

What you need

• 2–5 yrs of experience
• Active Directory
• Windows
• Office 365
• Hardware
• VMware
• Networking
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Intune
• IAM