IT Support Engineer

About the role

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What you'll do

• Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service
• Flexible, engaged and responsive in the adoption of continuously evolving support workflows
• Provide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs
• Manage and prioritize the support ticket queue using an SLA -driven approach
• Maintain high CSAT , provide clear ticket communication, and timely escalations

What you need

• 3–6 yrs of experience
• Intune
• Office 365
• Windows
• Networking
• Troubleshooting
• Zendesk
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Power Apps
• PowerShell
• ITIL
• IAM
• Azure
• Workday