IT Support Specialist III

About the role

The IT Support Analysts will help in resolving a variety of technical problems.

What you'll do

• Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
• Field incoming help requests from end users in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem
• Build rapport and elicit problem details from help desk customers

What you need

• 5–8 yrs of experience
• Hardware
• Troubleshooting
• Wiring
• Any graduate