IT Support Specialist

About the role

We are seeking an IT Helpdesk Support Specialist to join our global team. You will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems, as well as providing training and guidance to end-users.

What you'll do

• Provide technical support onsite to employees locally and across different regions and time zones
• Troubleshoot and resolve hardware, software, and network-related technical issues
• Document and track all support requests and resolutions in the ticketing system
• Collaborate with other IT support team members to resolve complex technical issues
• Provide end-user training and guidance on various software and hardware systems

What you need

• 2–3 yrs of experience
• Active Directory
• Hardware
• Troubleshooting
• Windows
• Azure
• Ticketing tools
• B.Tech or B.E. or B.Sc or BCA