IT Support Specialist

About the role

IT Support Specialist at Xactly Corporation. Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance.

What you'll do

• Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance
• Provision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers
• Manage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall
• Oversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions
• Support network operations (LAN/WAN, Wireless, Firewalls), server patching, vulnerability management, and virtual machine backup/recovery processes

What you need

• 2–5 yrs of experience
• Firewalls
• Windows
• Linux
• iOS
• IAM
• MS Office
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Vulnerability assessment