IT Support Tech

About the role

They are responsible for maintenance and internal support of RSM US Integrated Services India Private Limited’s PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests.

What you'll do

• Monitor and respond timely to support tickets in the queue(s)
• Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company
• Train new employees on the use of PC and other networked equipment using standard training documents
• Perform timely workstation hardware and software upgrades
• Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech

What you need

• 1–3 years in it support & networking
• Active Directory
• Hardware
• Windows Server
• Windows
• MS Office
• Reconciliation
• Diploma or Chartered Accountant

Good to have

• Compensation and benefits
• HVAC