IT Technology Services Senior Specialist - SAP Basis, HANA, RCA, Proactive Analysis

About the role

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

What you'll do

• Find a place where you can be yourself, prioritize your wellbeing, and truly belong
• Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s
• Analyse root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan, with well-defined mitigation steps
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units
• Process improvement initiatives for daily operational activities

What you need

• 10–18 yrs of experience
• SAP Basis
• Root cause analysis
• SAP HANA
• AWS
• SAP
• ITIL
• Any graduate

Good to have

• Performance management
• GCP
• Azure
• ERP
• SOP writing