IT Technology Services Senior Specialist - SAP HANA DBA

About the role

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

What you'll do

• Find a place where you can be yourself, prioritize your wellbeing, and truly belong
• Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s
• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer
• Analyse root-causes of the failures (if known) and define a corrective action plan, with well-defined mitigation steps
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units

What you need

• 10–18 yrs of experience
• SAP HANA
• AWS
• SAP
• Root cause analysis
• GCP
• Azure
• Any graduate

Good to have

• ERP
• SQL Server
• Incident response
• SOP writing