IT&D Senior Analyst, Knowledge & Catalogue Management

About the role

The IT&D Manager, Knowledge & Catalogue Management supports the day-to-day execution and continuous improvement of GBS knowledge and service catalogue capabilities. The role focuses on creating, maintaining and improving knowledge and catalogue content so that services and information are accurate, easy to find and easy to use.

What you'll do

• Create, update and maintain knowledge articles and service catalogue entries in line with defined standards
• Support the operation of the GBS Knowledge Center by helping integrate and maintain content from multiple knowledge sources
• Apply metadata, tagging and categorisation to ensure strong searchability and findability
• Manage knowledge and catalogue lifecycle activities, including reviews, updates and retirements
• Perform quality checks to ensure content is accurate, clear, consistent and user-friendly

What you need

• ServiceNow
• Any graduate