ITOC Team Lead

About the role

Connecting clients to markets – and talent to opportunity. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

What you'll do

• The role acts as the first point of technical command during production issues, drives timely restoration, ensures accurate stakeholder communication
• 24x7 Monitoring & Event Response: Lead real-time monitoring of critical IT services, infrastructure, circuits, servers, storage, virtualization, cloud platforms
• Incident Command & Coordination: Act as shift-level incident lead for major alerts or outages, coordinate technical bridges, assign investigation actions
• Technical Triage & Troubleshooting: Perform initial and advanced triage across network, Windows/Linux, virtualization, database, middleware, backup
• Business & Stakeholder Communication: Prepare clear operational updates, outage notifications, awareness messages and resolved communications for service owners

What you need

• 7–10 yrs of experience
• Windows
• Linux
• ITIL
• CCNA
• CCNP
• VMware
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ServiceNow
• Datadog
• SOP writing
• Cloud security
• Preventive maintenance