ITS Support Associate, IT Services

About the role

The IT support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues.

What you'll do

• The successful AV Support Engineer will be customer focused and motivated by team success
• They will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity
• They will demonstrate strong initiative and genuine curiosity

What you need

• 1–4 yrs of experience
• Troubleshooting
• Linux
• Windows
• Hardware
• SOP writing
• Preventive maintenance
• Any graduate

Good to have

• CCNA
• AWS